Help centre

Quick answers. Still stuck? Write to [email protected]; we answer within a day.

Fans

How do I cancel a subscription?

Go to Subscriptions and choose “Turn off auto-renew”. You keep access until the end of the period you paid for.

What are tiers, and how do upgrades work?

Some pages offer plans above the standard subscription, like VIP, with extra posts and perks. Upgrade anytime from the page: the unused part of what you already paid is credited, your new plan starts today, and your old renewal is cancelled automatically. To move to a lower plan, turn off renew and join it when your current plan ends.

What shows on my card statement?

A discreet descriptor: AVQ*DIGITAL. Your full history is under Purchases.

I paid but the post didn't unlock.

It usually unlocks within seconds. If not, it's refunded automatically. See the refund policy.

What is wallet credit?

Prepaid credit for one-tap tips, gifts, orders and paid messages. Bigger packs include bonus credit. Top up in your Wallet.

I didn't receive my order. What do I do?

Go to Orders (or Purchases) and choose “Report a problem”. If the due date has passed, you're refunded straight away. Otherwise the creator's money is frozen and they have 72 hours to deliver or refund you; if they don't answer, the refund is automatic. Not happy with their answer? Ask Avatique to decide. See how refunds work.

How do custom requests work?

Ask a creator for something custom; they quote a price. If you pay, the money is held until they deliver, and refunded if they don't. Track it in Orders.

How do I know if something is AI?

Automatic chatbot replies in messages are always marked as AI. In the EU, pages that publish digitally created images or video also say so in their About tab. See the AI content policy.

Will a creator see my email?

No. Creators see your display name or an anonymous fan name, never your email.

Creators

How do tiers work?

Add up to 3 plans above your monthly price in Tiers, each with its own price and perks. Post to a tier and up; fans on lower plans see the post locked with an upgrade button. Bundles apply to every tier; offers and free trials stay on the standard plan. Price changes apply to new members only.

How do I start earning?

Open your Studio, verify your identity, create a page and follow the launch checklist in the Academy.

How much do I keep?

80% of every sale. Earnings are available after 7 days (3 with Pro); withdraw from $20 for free (ACH in the US, SEPA, wire, Paxum, Payoneer or crypto), or instantly for 2%.

Can I run more than one page?

Yes: your own page plus extra pages for a second brand, an 18+ page, an AI character, or a licensed AI likeness. One verification covers them all.

Can I post with other people?

Yes. Tag them in the post; they must be verified and approve before it goes live. Write @handle:30 to share 30% of that post's earnings with them, paid automatically into their balance.

Can my manager or chat assistant help without my password?

Yes. Add them under Studio → Team. Each gets their own seat with two-factor authentication, limited to the pages you choose. They can never touch payouts, tax or verification, and you see what each one sold.

Someone leaked my content. What can I do?

Paste the links in Studio → Leak protection. We send DMCA takedown notices for you, free, and track each one until it's removed.

How many mass messages can I send?

1,000 recipients a month are free. Add more for $5 per 1,000, or go Pro for unlimited. Fans can get at most 3 offers a day from one page.

What isn't allowed?

Read the acceptable use policy. Off-platform payments and meetups are never allowed.

Safety

Someone posted me without consent.

Use the report form; you don't need an account. The content is hidden immediately and reviewed within 48 hours.

How do I protect my account?

Turn on two-factor authentication in Settings and keep your recovery codes somewhere safe. There you can also see every device that's signed in and sign any of them out. We email you when a new device signs in. More on security.

I disagree with a moderation decision.

Appeal it from Settings → Account health. A different reviewer decides.