Avatique

Version 2026-10 · Draft for review by US, EU and Swiss counsel before launch

Refunds and billing

When you get money back and how charges appear on your statement.

1. Always refunded

  • Duplicate charges, and anything you paid for but can't access (we check your access record; if it's missing, the refund is instant).
  • Custom orders and calls the creator declines, or doesn't deliver by the due date: report it and the refund is immediate. Without a report, it happens automatically 7 days after the due date.
  • Unused purchased wallet credit when you close your account.

2. Problem with a purchase: the Resolution Center

  • Open a case from Orders or Purchases within 30 days. Choose what went wrong: not delivered, not what you asked for, the call didn't happen, you can't open it, or you didn't make the payment.
  • While a case is open, the creator's money for that purchase is frozen.
  • The creator has 72 hours to reply, deliver what's missing, or refund you. If they don't answer in 72 hours, you're refunded automatically.
  • When they reply, you can mark the case resolved or ask Avatique to decide. If you don't answer within 7 days, the case closes and the creator is paid.
  • Avatique's trust and safety team decides escalated cases within 5 business days, refund or release, and tells you both why.
  • Credit purchases are refunded to your wallet at once; card payments go back to your card in 5 to 10 business days.
  • After a custom order arrives you can confirm it, which pays the creator straight away. Otherwise you can open a case until the payout hold ends.

3. By request

  • If a creator's page is removed within 7 days of your subscription payment, ask support for a pro-rata refund.
  • If you're in the EU or UK, you agree at checkout that digital content is supplied immediately, which ends the 14-day withdrawal right for that item.

4. Chargebacks

  • Please open a case first: it's faster, and most issues are fixed within a day. A chargeback closes any open case and pauses purchases on your account until it's resolved.

5. Billing

  • Charges show a discreet descriptor: AVQ*DIGITAL.
  • Turn off auto-renew on the Subscriptions page at any time; you keep access until the period ends.